Receipt of the goods → Damaged Sunglasses → contact customer service → meet the conditions of return and exchange → customer service provides the return address, send the goods → email contact customer service to provide a screenshot of the return information → confirm receipt → refund.
In which case the goods cannot be returned？
The following items cannot be returned:
Sold as is:
Clothes, Handbags, Accessories and Free Gifts.
NOTICE: In the case of sunglasses received goods, when there are defective/damaged or wrong items, you must send us pictures showing the problem/defects by email, and you need to contact customer service first.
The returned (Sunglasses) items must be in an unused state together with the original packaging and will not affect the secondary sale. We do not accept returned items that have been worn, damaged, or altered in any way.
We do not exchange wrong clothing, color, size, handbags or accessories requests will not be processed. Cannot be returned. Sold as is.
Important tips:
We do not accept returned packages wrong sides clothing , handbags and accessories that use delivery service. For returns, the original order shipping fee is non-refundable. If you send a paid item, we will refuse to pay.
Before you send the returned Sunglasses to us, please be sure to double-check whether your returned goods are correct. We are only responsible for the Sunglasses products sold on this site.
Returns will incur a handling fee, need to be mailed back to the original address. Return shipping is borne by the customer.
Cancellation Policy
Orders that have been processed and shipped cannot be canceled. A 20% restocking fee may be applicable to canceled orders please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.
4.How to get a refund?
We do not arrange a refund after receiving your package only store coupon credit. (Sunglasses Only)
Cancel the order, we will arrange a refund for you within 1 working day.
For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
For bank card refunds, it may take 5-10 business days to appear in your account.
This delay depends entirely on your credit card company and its intermediaries.
Issues with Your Order
If you encounter any problems with your order, retain all packaging and product(s) and contact us at [email protected] within 7 days of receipt for further assistance
Contact us
If you have other questions, please feel free to contact us at:
Email: vib5ive@outlook.com
Phone:+1-470-213-9274